Reservation Policies

• Room reservations will not be accepted more than 365 days in advance. To ensure equitable use of the hotel, guests may not stay more than 30 days or register again within the following consecutive 90-day period.
  
  

• Reservations are confirmed by room type, and not by specific location. We try to accommodate special requests (e.g. tower preference, bed types, connecting or adjoining rooms). However, we cannot guarantee being able to fulfill these requests. Note: Adjoining rooms are near each other, but don’t connect. Connecting rooms may be available, but are also limited.
  
  
• The hotel is not considered government quarters. Official travelers should contact their travel service for guidance on reimbursement
  
  
• Dependents, other than the spouse, who have not attained the age of 18, must be accompanied by an eligible adult.
  
  
• Cribs are available, free of charge upon request.
  
  
• Rollaway beds or cots are not allowed or available.
  
  
• Pets are not permitted, except Service animals following state and local health regulations as well as federal ADA regulations.
  
  
• Personal electrical items, such as cooking appliances and coffee makers are not permitted in rooms.
  
  
• Cancellation Fee: You may cancel up to 30 days before the start of your reservation without penalty. If you cancel within 30 days of your arrival, you will be charged one night’s stay, per reserved room.
  
  
• Early Departure Fee: Should you choose to leave earlier than scheduled, a (1) night early departure fee will be incurred.
  
  
• When the hotel is 100-percent reserved, a waiting list will be established using the following priorities:
  • Active duty military personnel
  • All other eligible personnel.

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•  If a room is not available during the time you’d like to visit, we invite you to check back periodically. We can also can help connect you to nearby hotels with special rates available for our guests, based on their availability. Even if you stay at a different property, the Hale Koa Hotel’s restaurants and events are still benefits available to you as an eligible guest.
  
  
• Visit our website for complete information about eligibility requirements.